L3 Global Support Technical Expert - CDI - Carros

Reporting to a team of international technical experts, you will work on critical, high value-added issues. You will be the level 3 escalator for complex incidents that the L1/L2 levels cannot resolve.

Your day-to-day tasks:

• Talking to customers to understand their needs, supporting them and reassuring them.
• Reproduce, analyse and diagnose advanced technical problems.
• Carrying out root cause analysis (RCA) and proposing corrective/palliative solutions.
• Working closely with local and global technical teams, R&D, marketing, support and project/quality teams.
• Represent the Voice of Customer in projects to enrich future offerings.
• Contribute to the digital support strategy: FAQs, knowledge bases, tutorials, videos, demonstrations.
• Supporting and developing the skills of L1/L2 teams.

With an engineering background in automation, industrial IT or software, you will have at least 5 years' experience in the field, ideally in :

• an industrial systems integrator,
• an OEM / Process OEM
• or an industrial end-user.

An asset :

• previous experience with a major international automation player,
• electrical clearance.

• industrial automation and control architectures,
• industrial networks and communication protocols,
• PLC programming software,
• SCADA solutions,
• advanced analysis and diagnosis methods.

Your communication is clear, factual and inspires confidence.
You are at ease in English (written/oral) and enjoy working with a variety of people (technicians, engineers, project managers, management, etc.).
Curious, autonomous, rigorous and organised, you are driven by customer satisfaction and teamwork.

What we offer

• A stimulating environment where team spirit is fundamental: serious and efficient, but also able to celebrate successes.
• A wide variety of projects, clients and technologies, in a multicultural international context.
• The opportunity to expand your network, learn continuously and become a recognised expert.
• The tangible satisfaction of turning customer issues into successes and business opportunities.
• An organisation committed to ethics, governance and sustainability.

Ready to join a team of experts at the heart of industrial digital transformation?
👉 Send us your application and become one of the driving forces behind innovation in cutting-edge technologies.

We are committed to diversity, gender equality and the employment of disabled workers.