Businesses have never used so many tools – from ERP to CRM – without, however, ensuring they communicate more effectively with one another. MuleSoft’s 2026 Barometer reports 957 applications per organisation, of which only 27 per cent are actually connected to one another.
The real problem isn’t the number of applications: it’s that they don’t talk to one another. This has become a critical issue at a time when businesses are looking to integrate AI into their operations.