IT Asset Administrator - Site Manager Permanent Contract

• Qualifying, analysing, recording and prioritising support requests
• Diagnose software and/or hardware faults
• Troubleshooting/resolving technical problems
• Open and manage tickets on the @gouv.mc environment
• Operate, administer and update Pronote databases
• Export user data to generate accounts
• Assist school management with their tasks, as required
• Administer print servers
• Manage IT equipment in classrooms and computer rooms (interactive digital screens and video projectors, docking stations, printers, specific equipment)
• Diagnostic role and local support
• Applies procedures and information provided by the IT division
• Rebuild workstations if necessary using the information received
• Liaising with various contacts: suppliers (hardware, software, etc.), DENJS IT teams (system, network, security, etc.)
• Assisting with the use of hardware, advising users on good technical practice
• Monitoring key performance indicators: number of requests, nature, level of assistance required, resolution time, etc.
• Project participation and monitoring
• Create and print self-service cards using the tool provided

Higher education diploma (Bac+4), supplemented by significant professional experience

• Windows 10, Windows 11, IOS, Android clients
• Pronote / EDT
• Active directory - Azure AD
• GPO
• Office 365
• Wifi - network interconnection
• Printing diagnostics
• Fluency in French
• Technical English

• Professional discretion
• Rigour and agility
• Stress and priority management
• Availability
• Ability to make proposals
• Good presentation

• 2 years in a similar position, including one in education
• Mission start date: ⁰¹ October 2025
• Working time per week (in days): 5
• Computer workstation provided, business telephone provided
  

Only European nationals or holders of a residence permit issued by the Préfecture des Alpes-Maritimes (06) are eligible for employment in the Principality.