GLPI Administrator and Developer - Part-time permanent contract - Monaco

The role involves managing the outsourced service centre, guaranteeing the performance, quality and compliance of the services delivered by the service provider in accordance with the contractual commitments (SLA). This position also involves managing and formalising the IT Department's cross-functional processes, so that each IT Department team can work together and with the service centre, on the basis of defined procedures, processes and responsibilities.

Technical support:

• Dealing with incident tickets reported by users or the application manager;
• Help with using and configuring the platform;
• Setting up management rules;
• Modifying the application's behaviour according to the needs expressed by the IT Department, ensuring the tool's maintainability and integrity in standard operation;
• Implementing and configuring the necessary plugins or complementary modules;
• Performing version upgrades of the platform and/or plugins, and assessing the impact.
• Plugin support and maintenance
• Coordination with publisher support
• Advice and support

Application corrections:

• Resolving malfunctions found in the application and/or plugins;
• Implementation of the correction directly into the core application for future versions;
• Determining whether to add functionality if necessary.

Deployments in the various environments: development, pre-production and production.

Documentation and traceability:

• Monitoring changes to the platform and plugins;
• Technical documentation resulting from changes.
• Documentation on the operation and functioning of the platform (Rules, etc.)
• Documentation on the analysis of new requirements and their integration into GLPI
• Weekly activity report

Projects :

• Participation in project committees
• Analysis of new requirements with departments
• Estimation of workload
• Configuration or development of upgrades

Qualifications/education required: at least 2 years' higher education

Length of experience required: 3 years in a similar position, if possible, having participated in the creation of an outsourced service centre or the migration of an existing one.

• Office suite
• GLPI (functional and technical administration with development of plugins and meta-forms)
• Apache
• Linux

But also :

• Ability to understand user needs and to plan the technical implementation of the platform
• Ability to analyse and rationalise processes
• Ability to suggest areas for improvement
• Ability to write
• Ability to manage priorities
• Adherence to delivery dates agreed with the IT Applications Manager

• Interpersonal skills
• thoroughness
• Ability to analyse and summarise
• Availability
• Autonomy
• Ability to make proposals
• Team spirit
• Adaptability

Working hours: 2.5 days/week (110 days/year)

We are committed to diversity, gender equality and the employment of disabled workers.

Only European nationals or holders of a residence permit issued by the Préfecture des Alpes-Maritimes (06) are eligible for employment in the Principality.