IT Support Technician - permanent contract

🔧 User support & incident management

• Handling user requests and incidents
• Record, categorise and process tickets via a ticketing tool (GLPI or equivalent)
• Carrying out initial diagnostics and resolving simple incidents
• Provide first-level support
• Document procedures and solutions in a knowledge base

💻 Office & application support

• Support for Windows environments, Office tools, email and browsers
• Support for business software
• Help with using printers, scanners and mobile terminals (e.g. Zebra)
• Day-to-day support for employees using their IT tools

🖥️ Workstations & deployment

• Preparation and configuration of user workstations (PCs)
• Installation of standard software
• Installation and delivery of workstations

🔄 Monitoring and escalation

• Escalation of unresolved incidents to level 2 or 3
• Tracking tickets until they are closed
• Regular communication with users and reporting

🧰 Maintenance & asset management

• Checking the condition of equipment
• Replacement of consumables (printers, peripherals)
• Physical and software maintenance of workstations
• Inventory and monitoring of IT equipment
• Updating equipment records in the management tool

🌐 Remote support

• Remote control via a dedicated tool (ISL type)
• Assistance for remote, nomadic or teleworking users

🎓 Education & experience

• Bac+2 in IT (BTS SIO, DUT Informatique or equivalent)
• 1 to 2 years' experience in IT support
  👉 Motivated beginner accepted

• Proficiency in Windows environments
• Good knowledge of Office tools
• Use of ticketing tools (GLPI or equivalent)
• Basic knowledge of networks and infrastructure
• Remote control tools

• Excellent sense of service and customer relations
• Excellent communication and listening skills
• Patience, pedagogy and thoroughness
• Autonomy and organisation
• Team spirit

• PERMANENT CONTRACT
• Position based in Marseille
• Structured, multi-site environment with tools and processes in place
• Key role in direct contact with users

🗓 S tart date: January 2026