MCO HRIS Coordinator - Permanent Contract - Neuilly/Marne

Assistance with planning and guidance:

• Assisting the team in planning subjects according to available resources (human, material, tools, etc.)
• Managing the team's workload plans
• Propose quarterly, half-yearly and annual roadmaps
• Monitoring the implementation of the roadmap
• Checking the progress of developments and key activities
• Carry out weekly monitoring of tickets in progress and identify sticking points
• Ensuring that reporting systems are complete and reporting discrepancies
• Industrialising KPIs and analysing indicators Continuous improvement and risk/incident management
• Analyse problems encountered and suggest areas for improvement
• Reinforce the continuous improvement approach (routines, tools, methods, etc.)
• Ensure that the Group's procedures, processes and standards are properly applied
• Propose a first version of the SLA and support the team in its implementation
• Review the Management Onboarding Kit

• At least 8 years' experience in project management or management of an MCO IT service (ideally in the field of HRIS and SaaS tools)
• Solid understanding of HR processes
• RGPD awareness
• Rigour, organisation, critical thinking and ability to summarise
• Proficiency in the Office package (Excel - advanced formulas, PPT, Word, etc.)
• Fluent English essential
• International experience desirable

• Communication skills (written and oral) in French and English, listening and summarising.
• good writing skills
• Leadership and management skills
• Ability to grasp strategic issues
• Ability to adapt and work collaboratively
• Strong customer focus, autonomy, excellent interpersonal skills - Knowledge of a quality system
• Thoroughness, ability to make proposals