UX Steering Manager - Permanent contract - Monaco

Job description

The UX Steering Manager defines and deploys the UX/UI strategy, manages the dedicated team and guarantees the quality of user experience in the administration's digital projects.

Activities

• Participating in the development and deployment of the user-centred UX strategy in line with the administration's objectives
• Raise awareness, train and support internal teams in the UX approach and best practices
• Produce and maintain internal communication media resulting from UX analysis work (guides, templates, reports)
• Plan, organise and manage the activities of the UX/UI team
• Plan and participate in user research activities: interviews, tests, observations, co-design workshops, etc.
• Produce and update the UX unit's activity KPIs
• Monitor, measure the impact of and report on UX actions to management
• Working closely with project teams (project owner, project manager, communications, security) to integrate UX into the project life cycle

Required qualifications

Hold a national diploma attesting to five years' higher education or a diploma recognised as equivalent by a competent authority in the country where the diploma was obtained, in the field of engineering or project management.

Length of experience required

At least 5 years' experience in a similar role.

• In-depth expertise in user-centred methods and tools (design thinking, user research, prototyping, user testing);
• Excellent writing and communication skills to produce clear deliverables and convince stakeholders;
• Mastery of digital and collaborative tools (in particular Microsoft Teams, Figma prototyping tools and Jira-Confluence project management);
• Knowledge of the principles of ergonomics, digital accessibility and information systems security;
• Change management and internal communication skills;
• Knowledge of Web CMS and Internet publishing would be a plus;
• Perfect command of French and good knowledge of technical English.

• Ability to work in a team
• Organised, rigorous and able to think ahead
• Ability to analyse, model and summarise
• Ability to adapt to change and the unexpected
• Results and action-oriented, with a pragmatic approach (need to adapt solutions to business contexts)
• Excellent interpersonal skills (interaction with a wide range of people including functional, technical and business end-users)
• Excellent communication skills (need to explain, convince and keep abreast of issues/needs/constraints)
• Good character: The successful candidate may be required to access confidential data, and a level of discretion and reserve commensurate with the nature of the information is expected.

• Start date: 08 September 2025
• 2 days teleworking per week
• Laptop, computer bag, portable docking station, headphones