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Salesforce CRM Project Manager – Customer Relations, Resort – M/F – Monaco

Posted on 1 Oct 2026
Position Fixed-term
Remote Hybrid

Would you like to lead CRM projects that directly impact the customer experience? We are looking for an experienced Project Manager to support the development of a strategic Salesforce platform used in both B2B and B2C environments.

Acting as the link between business teams, IT and integrators, you will turn requirements into practical solutions. You know how to ask the right questions, prioritise tasks and see projects through to go-live.

Missions

  • Gather and challenge business requirements, then draft functional specifications, user stories, acceptance criteria and test cases.
  • Manage projects from start to finish: scoping, workshops, scheduling, budgeting, risk management, development, acceptance testing and deployment.
  • Coordinate internal teams and system integrators, chair project committees and support users through the change process.
  • Assess and prioritise the backlog; monitor platform updates, incidents and corrective actions.
  • Ensure the consistency, security and maintainability of Salesforce solutions.

Profile

You have at least 10 years’ experience in CRM project management within a Salesforce environment, including proven experience on complex or multi-entity projects. You are proficient in Sales Cloud and Service Cloud, understand the challenges of configuration, automation and integration, and are able to liaise with both business and technical stakeholders.

A Salesforce Sales Cloud Consultant and/or Service Cloud Consultant certification is essential, as is experience of integrating external solutions with Salesforce, such as CTI, Vonage or WhatsApp. You are comfortable with agile or hybrid project methodologies.

Your analytical skills, diplomatic approach and ability to manage multiple tasks simultaneously enable you to drive projects forward whilst keeping user needs at the heart of decision-making.

Experience 10 years

More informations

Expected start date: December 2026 · Assignment lasting a minimum of 12 months, with the possibility of extension

You will be working on a key CRM platform, playing a genuine role in functional decision-making and liaising between business units, IT and partners. This is a role where your Salesforce expertise and your ability to deliver projects will have a tangible impact.

To apply, please send us your CV or skills portfolio, along with your availability, ideally by 16 October 2026.

We are committed to diversity, gender equality and the employment of people with disabilities.

Only European nationals or holders of a residence permit issued by the Alpes-Maritimes Prefecture (06) are eligible for employment in the Principality.

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Salesforce CRM Project Manager – Customer Relations, Resort – M/F – Monaco
Inforca
Monaco
Fixed-term
Remote : Hybrid