Digital Workspace Support and Evolution VIP Support Technician - CDI - Monaco

Main tasks

• Assist the VIP resource in place in the missions below, the VIPs being senior
  Officials (Ministers, Advisors, Directors General, Ambassadors, etc.)
• Provide a specific and optimal support service to the VIP population
• Helping VIPs to get to grips with existing and future IT tools
• Define the needs of VIPs when they take up their post, transfer or leave, and follow up the related requests
• Providing high-quality assistance during critical meetings
• Ensure the MCO/MCS of the VIP's workstation
• Take into account and monitor the progress of VIP requests during escalations

Provide the following deliverables:

• Draft procedures specific to the VIP
• Consolidate processes between the VIP team, the Service Centre and the IT Department teams.

May be required to work extended hours

Functional relations with other positions / department(s) :

• Managing external service providers
• Reporting to the DWSE manager

You have an IT background and proven experience in a similar role (at least 2 years) with customers who are demanding in terms of service quality and listening skills.

Technical skills required

• Windows 10 Pro and Enterprise
• IOS & Android (Smartphones and Tablets)
• Office 2016 and Office 365 (Azure AD)
• Teams, Skype, Zoom, WebEx and more
• MECM (Good knowledge)
• OKTA
• Zscaler
• Active Directory: user, group and GPO management
• Very good knowledge of the desktop ecosystem

Soft Skills

• Excellent communication, teaching and listening skills, proactivity
• Well-developed organisational skills, strong autonomy, ability to put forward proposals
• Good presentation, thoroughness and discretion
• Collaborative spirit with a real capacity for rapid analysis and synthesis

We are committed to diversity, gender equality and the employment of disabled workers.