Workstation Support Manager - Permanent Contract - Monaco

• Handling incidents and requests(GLPI Tickets)
• Application packaging(MECM)
• User support
• Deploying applications and updates across the entire fleet
• Ensuring the lifecycle of workstations (OS updates, security patches, equipment upgrades, firmware, drivers, Bios, etc)
• Drafting resolution, installation and deployment procedures for transmission to the service centre (N1)
• Understanding the technical context of the workstation and the tools associated with Modern Workspace
• Configuration and enrolment on our MDM
• Reporting to the DWSE manager

With a background in IT, you have acquired^1st experience on similar assignments in a process environment (5 years)

• Windows 10 Pro and Enterprise / Windows 11
• Azure AD / Office 365 (Mastery)
• Outlook
• Mobile Iron
• BitLocker/MBAM
• Active Directory: user and group management
• MECM: collection creation, packaging, remote distribution (proficiency)
• Intune
• Okta (desired)
• Zscaler (preferred)
• Direct Access (good knowledge)
• PowerShell scripting (strong knowledge)
• Network (ability to diagnose network incidents)
• GLPI (good knowledge desirable)
• Asset management: OCS Inventory for GLPI (preferred)
• Mobility: IOS, Android
• Drafting of procedures
• Analysis of procedures

• Strong autonomy and availability, proactive, customer service-oriented
• Communicative, collaborative, able to write and summarise
• Rigorous and organised

Teleworking max. 2 days/week

Only European nationals or holders of a residence permit issued by the Préfecture des Alpes-Maritimes (06) are eligible for employment in the Principality.

We are committed to diversity, gender equality and the employment of disabled workers.